This policy applies to (US) orders. This policy is designed to ensure that you have a clear understanding of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Free shipping on orders over $17, and you will be charged an additional $4 for shipping below $17.
B. Shipping, Processing and Order Deadlines
In general, the shipping time for goods is 5 to 8 days (Monday to Friday). Order cut-off time is 5:00 PM EST (New York). Order processing time is 1 – 2 business days (Monday to Friday).
C. Delivery Terms
We ship products using USPS.
D. Change of address
Once in transit, we cannot change the delivery address. If you need to change the delivery location, please contact us at email@example.com within 24 hours of placing your order.
After your order ships, your order will be accompanied by a tracking number that will allow you to track it until it is delivered to you.
If you change your mind before receiving the order, we can accept cancellation at any time before the order is shipped. If the order has already shipped, please see our refund policy.
G. Packages damaged in transit
If you find the package damaged in transit, if possible, please reject the package from the courier and get in touch with our customer service. If the package arrives without you, please contact customer service for next steps.
Phone number: +34 631 64 70 00
Physical Address: P.º del Conde de los Gaitanes, 53, 28109 Alcobendas, Madrid, Spain
Business hours: 10:00-17:00 (Monday to Friday)